FAQ's

 

 RENTALS

How does it work?

Please read our 'How it works' section here.

Where are you located/can I collect my item early? 

We are a Melbourne-based business, located in Brunswick. We are open to customer collection the day of an event or the day before but please email guzziarchive@gmail.com to confirm this. We do not currently allow try-ons so please refer to product measurements. 

What happens if I don't return something on time?

You will be subject to a $10 per day charge from your original payment method until the tracking number shows the item to be en-route back to our address. 

What if I accidentally damage my item?

We ask that our customers treat every garment as if their own, however, we understand that natural wear and tear is bound to happen therefore we do not charge if we deem any damage to be wear and tear. In the instance of damage that must be repaired, the necessary fee will be charged from the customer for this. If the damage is beyond repair Guzzi Archive must charge the customer for the current market value of the piece. 

 

PURCHASES

Do you ship internationally?

Yes! We do. If your country does not show on our list of countries we ship to at the checkout, please email us - guzziarchive@gmail.com or DM us on Instagram @guzziarchive.

How much is shipping?

Within Australia - $10 AUD

Internationally - $40 AUD

How do you authenticate items?

From experience working for an established archival designer platform for the last several years, I gained significant experience in authenticating vintage designer. A huge part of my role was writing articles on how to authenticate vintage designer pieces so I learned how to thoroughly inspect everything from handbags to dresses, sunglasses and shoes. Every item at Guzzi Archive is not only purchased from trusted sources but is also carefully checked over before landing on our site so you can purchase with confidence.

When will my order arrive?

If you are located within Australia, we aim to ship within 3 working days, provided there are no public holidays in the way. Once shipped, your order should take 1-3 business days as we ship express.

If you are international, please allow up to 4 weeks for your order to arrive. Typically, however, international orders arrive within 2-3 weeks.

 

Any other questions? Please email guzziarchive@gmail.com